Refund Policy
Effective date: March 13, 2026 | Last updated: March 13, 2026
This policy explains how cancellations, changes, and refunds are handled for travel services arranged by Begovo. Because Begovo coordinates services delivered by independent third-party travel suppliers, supplier terms govern most refunds.
Please read this policy carefully before confirming any booking. By proceeding with a booking, you confirm that you have read and accepted these terms. This policy forms part of the Terms of Use and is incorporated by reference.
1. Supplier-Led Refunds (Core Rule)
Airlines, hotels, tour operators, cruise lines, and other suppliers set their own cancellation and refund policies. Many travel components are non-refundable or subject to penalties. Begovo does not control supplier refund decisions. A booking is confirmed once Begovo has issued a written booking confirmation and the required deposit or full payment has been received.
2. Deposits & Service Fees
Deposits may be non-refundable depending on the supplier and product. Begovo planning, consultation, or service fees, if applicable, are generally non-refundable unless explicitly stated otherwise in writing. Non-refundable fees, including visa application fees, travel insurance premiums, and any pre-confirmed supplier-imposed non-refundable charges, cannot be reclaimed through this policy.
3. Refund Timing
Refunds, where applicable, are processed only after the relevant supplier releases funds. Approved refunds will be processed to the original payment method used at booking. Refund processing times vary by payment provider and typically take 7–14 business days from the date of refund approval. Begovo will confirm the expected timeline at the time of issuing the refund.
4. Changes & Amendments
Requests to change travel dates after booking must be submitted in writing to your specialist as early as possible. Date changes are subject to availability of the revised dates with the relevant supplier, any date-change fee imposed by the supplier, and any price difference applicable to the revised dates.
Begovo will use reasonable efforts to accommodate date change requests and will confirm all applicable fees and availability before any change is finalized. A date change request does not constitute a cancellation, and standard cancellation fees do not apply until a confirmed change request is declined and the traveler subsequently chooses to cancel.
5. Traveler-Initiated Cancellations
All cancellation requests must be submitted in writing to your specialist or to support@begovo.com. The effective date of cancellation is the date on which Begovo receives written notice.
Standard Cancellation Schedule
| Notice Period Before Departure | Cancellation Fee |
| 60+ days | Deposit forfeited; balance refunded in full |
| 30–59 days | 50% of total booking value |
| 15–29 days | 75% of total booking value |
| 0–14 days | 100% of total booking value, no refund |
Important: Cancellation fees may vary based on supplier policies applicable to your specific package. Where a supplier imposes stricter cancellation terms than those set out above, those supplier terms will apply. Your specialist will confirm the specific terms applicable to your booking before you confirm and pay.
6. Unforeseen Events & Force Majeure
In cases of natural disasters, pandemics, government travel restrictions, civil unrest, or supplier insolvency, refunds or credits are subject solely to supplier policies. Begovo reserves the right to cancel a booking in circumstances outside our reasonable control.
In such circumstances, Begovo will notify you as early as practicable, offer an alternative itinerary or departure where available, and issue a full refund of amounts paid to Begovo if no alternative is accepted. Begovo will not be liable for additional costs incurred by the traveler, including flights booked independently, travel insurance excesses, or other pre-arranged expenses not booked through Begovo.
Sanctions & Legal Restrictions: If a booking is cancelled due to U.S. sanctions compliance or legal restrictions, refunds are limited to what suppliers and payment providers permit. Begovo strongly recommends comprehensive travel insurance for all travelers to protect against cancellation, medical emergencies, and trip interruption.
How to Submit a Request
Contact your dedicated specialist directly via chat or email, or write to support@begovo.com. Include your booking reference, full name, and the nature of your request. Your specialist will confirm receipt and next steps within 2 business hours.
Disputes
If you disagree with a cancellation fee or refund determination, contact your specialist in the first instance. If the matter is not resolved, you may escalate to:
